Additionally, Intuit has changed the process to reset passwords in desktop. If you reset the password, you will be taken to an Automated Password Reset website. You will need to enter detailed information that will send Dianna a security token. That code is entered into QBD. QBD then erases your old password and asks you to enter a new one, USE “Password 1.” This is temporary. QBD will ask you for the password again, you must use “Richmond1” or “Richmond2”.
Use the Automated Password Reset Tool for QuickBooks Desktop
To use the Automated Password Reset Tool:
- Select the tool based on the version of QuickBooks you are using
- From the QuickBooks version, select your version of QuickBooks Desktop.
Important: The version of QuickBooks you last opened your company file with must be installed on the computer you are using to remove and reset the password. - Fill in the QuickBooks license number and business info used when registering QuickBooks then click Submit.
Note: All information entered must match the information in our system including email address. The access token will be sent ONLY to the email address used when registering QuickBooks. - Accept the license agreement and click the Download button.
- On the next screen, click the Download Now link.
Important: Make sure if it asks you to Run or Save, you choose Save and save it to your Desktop. - Enter the token number you received via email in the Token Number field.
- Select your QuickBooks version in the QuickBooks Products drop-down menu.
- Click Browse for Company File and select the company file that you want to reset the password for.
Note: if you are resetting the password for an Accountant’s Copy working file (.QBA), you will need to type *.* in the file name box and press Enter. This will allow you to see and select .QBA files.
- Enter your new password in the New Password and Confirm Password fields.
- Click Reset Password.
You should now be able to open QuickBooks and login to your company file using the new password you just set. The QuickBooks Password Reset.exe file cannot be used again without completing the verification form again. To reset the password on another QuickBooks company file, you must return to the link in step 1 and complete the process again.
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